Terms of service

Terms of Service

Welcome to MOMNTS.
By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

Throughout the site, the terms “we”, “us”, and “our” refer to MOMNTS.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision
  • The information you provide is accurate and complete
  • You will not use our products or services for any unlawful purpose

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Services

MOMNTS specializes in personalized jewelry and custom-made products.

Because many products are customized specifically for each customer:

  • slight variations may occur
  • engraving placement may differ slightly
  • product colors may vary depending on lighting and screen settings

These variations are normal and not considered defects.

3. Pricing & Payments

All prices on our website are listed in INR (₹).

We reserve the right to:

  • modify product prices
  • discontinue products
  • update offers or discounts
    without prior notice.

Payments are securely processed through trusted third-party payment gateways.

We do not store your debit/credit card information.

4. Personalized Orders

Customers are fully responsible for:

  • spelling accuracy
  • customization details
  • uploaded information
  • shipping address accuracy

Once production has started, personalized details cannot be modified.

MOMNTS will not be responsible for customer-entered personalization errors.

5. Shipping & Delivery

Estimated delivery timelines are provided for convenience only.

Delays may occasionally occur due to:

  • courier issues
  • weather conditions
  • operational disruptions
  • public holidays
  • high order volumes

MOMNTS is not liable for delays caused by third-party courier services.

6. Returns, Refunds & Cancellations

Please refer to our Return & Refund Policy for complete details.

Because personalized products are made specifically for each customer:

  • returns are limited
  • cancellations are only accepted within the allowed timeframe
  • customized products are generally non-returnable unless defective or incorrect

7. Intellectual Property

All content on this website including:

  • logos
  • branding
  • product images
  • videos
  • graphics
  • website design
  • product descriptions
  • advertisements

are the intellectual property of MOMNTS and may not be copied, reproduced, or used without written permission.

8. User Conduct

You agree not to:

  • misuse the website
  • attempt unauthorized access
  • upload harmful code or malicious software
  • engage in fraudulent activity
  • interfere with website functionality

Violation of these terms may result in termination of access.

9. Limitation of Liability

MOMNTS shall not be held responsible for:

  • indirect or incidental damages
  • allergic reactions due to individual skin sensitivities
  • misuse of products
  • courier-related delays or losses
  • inaccuracies caused by customer-provided information

Our maximum liability shall not exceed the amount paid for the product purchased.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in the Privacy Policy.

11. Third-Party Services

Our website may contain links or integrations with third-party platforms such as:

  • payment gateways
  • courier providers
  • Shopify apps
  • analytics tools

We are not responsible for the policies or practices of third-party services.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Changes become effective immediately upon posting on the website.

Continued use of the website after changes constitutes acceptance of the updated terms.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall fall under the jurisdiction of the appropriate courts in India.

14. Contact Information

For questions regarding these Terms of Service, please contact us:

📧 support@momnts.in
📱 WhatsApp: 

Support Hours: Monday – Saturday | 10 AM – 7 PM IST