Shipping policy

Shipping Policy

At MOMNTS, every order is made with care and customized specifically for you. Since most of our products are personalized and made-to-order, processing times may be slightly longer than regular ready-stock products.

We appreciate your patience while we create something meaningful for you.

Order Processing Time

All orders are processed within 1–3 business days after confirmation.

For personalized products such as:

engraved bracelets
custom lockets
name necklaces
personalized gifts

additional time may be required for customization and quality checks.

During sales, festive seasons, or high order volumes, processing times may be extended slightly.

Estimated Delivery Time

Within India

Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days

Delivery timelines are estimates and may vary depending on:

courier availability
weather conditions
public holidays
remote delivery locations

Shipping Charges

Free shipping may be available on prepaid orders or promotional offers
Cash on Delivery (COD) orders may include additional handling charges

Shipping charges, if applicable, will be displayed at checkout.

Order Tracking

Once your order is shipped, you will receive:

tracking details via SMS/email/WhatsApp
courier tracking link

Please allow some time for tracking updates to reflect after dispatch.

Personalized Orders

Since personalized products are custom-made specifically for each customer:

orders cannot be modified once production begins
delivery timelines may vary slightly depending on customization requirements
slight variations in engraving placement or finishing may occur as part of the handmade/custom process

These variations are normal and make each piece unique.